![]() ![]() I guess everyone is familiar with the User Account Control (UAC) in Windows. The main issue is the elevation of privilege’s. That’s a valid point in times where collaboration tools like Microsoft Teams are available and we have screen sharing capabilities where we can give control to someone else: That’s great but why should I care about a remote support solution anyway if I have Teams? In fact this is the same approach all the third party vendors like AnyDesk, TeamViewer, BeyondTrust Remote Support (aka Bomgar), or LogMeIn are using with their remote support software products. Even behind some firewalls we normally don’t have any issues to successfully build a connection. This allows flexible connectivity to remote clients wherever they are. This way both clients can use outbound connections to the Microsoft cloud service and the cloud service is acting as a broker between both clients. The user who needs assistance also starts Quick Assist and connects the the same session by specifying the connection code. Quick Assist will hold a connection to the Microsoft cloud service and the supporter is given a connection code. The supporter connects to a Microsoft cloud service by starting Quick Assist and logging in with a Microsoft Account (MSA and AAD accounts supported). The lesser known built-in Quick Assist from Windows 10 implements a different way of connecting to the remote client. In general with the mobile workforce nowadays we can’t rely on solutions needing a direct connection between two devices. ![]() At the end of the remote control session UltraVNC SC deinstalls itself and leaves the computer without additional software.If you are running an environment with a modern management strategy where your clients are highly mobile and managed by cloud services, your built-in direct connection based tools like RDP or Remote Assistance are limited in usability for supporting your devices. Just have him or her download UltraVNC SC and start remote controlling. This is very convenient for help desk support because the customer doesn't need any preinstalled remote control software. UltraVNC SC (SingleClick) is a customizable mini UltraVNC server for download. Its embedded Java Viewer allows you to connect (and make File transfers) from a simple Web Browser on any Operating system supporting Java (Linux, Mac OS.) to an UltraVNC server. UltraVNC runs under Windows operating systems (95, 98, Me, NT4, 2000, XP, 2003.). Key features: File transfer, Video driver, Optional Encryption Plugins, MS Logon, Text chat, Viewer Toolbar, Java Viewer with File Transfer, as well as Auto scaling and Server Side Scaling, Multiple-Monitors-support,Repeater/Proxy-support, Auto reconnection, good performances and tons of other functionalities.Īddons: Repeater, SingleClick generator and NATtoNAT connectors, that help you to easily handle the most complex connection situations. One thing the pay-versions have that the free ones don't (as far as I know) is an easy way to copy files from local to remote, and to print across machines as well. If you're paying for it, I've used LogMeIn (Rescue for no-install, Pro for install) and I've found it quite good. When I can't install, I use CoPilot on weekends, and ShowMyPC otherwise. I use the Window key frequently (Win+E, Win+R, Win+M, Win+Pause, etc) when troubleshooting, so when I lose that key on the remote system, it's a pain. I've never used it, so I don't know much about itįor me, if I can install, I use LogMeIn.poor performance, difficult setup/connect experience compared to others.no install, can access over the internet with no configuration in most cases.performance not as good as above, only free on weekends.decent performance, excellent setup/connect experience.fast, traps Windows key, doesn't require both parties to connect, doesn't kick off user, easy to connect from internet.kicks off the user, more effort required to make available outside of network. ![]()
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